Overview

From the first sign-up to the first workday, in the partner’s own language

Pronto is India’s largest instant home services platform, operating across 10+ cities with a network of 10,000+ partners. With 500+ new partners to onboard every month, keeping people moving from sign-up to screening, training and their first workday is critical to meeting customer demand.

But signing up was only the beginning.

Before Hunar.AI, Pronto relied on an in-house tele-calling team and field recruiters to follow up with partners and get them to screening. Work schedules and updates were shared through WhatsApp, field staff and in-app notifications. Yet partners who expressed interest often didn’t turn up, and operations teams had no reliable way to know who would actually show up for a scheduled workday.

The challenge wasn’t just reaching partners. It was keeping them engaged at every step, in a language they understood, and getting a clear confirmation before the day began.

With Hunar.AI’s Voice AI agents, Pronto introduced consistent, multilingual conversations across two critical workflows: partner onboarding and work confirmation.

The result: over 1 lakh partner engagements, 88% attendance among partners who confirmed, and 7.7% of interested partners onboarded.

The challenge

Partner interest was high. Getting them to show up was the hard part.

Pronto needed a way to turn partner interest into actual attendance, while coordinating work schedules across a growing network.

1. Interest that never converted into attendance

Thousands of people signed up through the Pronto partner app, but expressing interest didn’t guarantee that they would attend screening. Repeated calls and follow-ups from tele-callers and field recruiters were needed to move candidates forward.

2. An app that wasn’t easy for every partner to navigate

For many first-time partners, navigating the app and understanding the next steps could be difficult. Guiding each person through the process in their own language required human support that became harder to scale with every new region.

3. Uncertainty about where to report

Partners weren’t always sure which screening or training centre was closest to them. Without clear directions and guidance, the effort required to attend screening became another barrier to onboarding.

4. No reliable visibility into workday attendance

WhatsApp messages and app notifications could communicate schedules, but they couldn’t reliably establish whether partners had actually confirmed their availability.

Without a dependable attendance forecast, operations teams struggled to plan workforce availability. Bonuses were sometimes announced as a precaution, even when they weren’t necessary.

The solution

Conversational AI that guides partners through onboarding and confirms who will show up. Hunar.AI introduced Conversational AI agents that proactively engage partners, guide them through onboarding and capture their availability for upcoming workdays.

Rather than relying on partners to interpret messages or respond to notifications, Pronto could have two-way conversations with them in their own language.

Use case 1: Partner Onboarding

1. Sustained follow-ups beyond the first expression of interest

Once a partner expresses interest, Voice AI guides them through the next steps with timely calls: reminders to attend screening, training batch date selection, confirmation calls the day before and reminders on the morning itself.

The process keeps partners engaged between sign-up and screening, without requiring a tele-caller or field recruiter to chase each person.

2. App guidance in the partner’s own language

Voice AI walks partners through the app and explains what they need to do in Hindi, Kannada, Telugu, Tamil, Marathi and Malayalam.

Partners can understand the process through a conversation rather than having to figure everything out independently. Pronto can extend this guidance across regions without needing to scale local calling teams at the same rate.

3. Finding the nearest screening or training centre

The agent asks partners where they live and guides them to the nearest relevant centre.

Partners know where they need to report and what the next step is, reducing uncertainty that could otherwise prevent them from attending screening.

Use case 2: Work Confirmation & Announcements

1. Two-way workday confirmation

Instead of simply sending out schedules, Voice AI calls partners with two or three available work dates and captures whether they can attend, decline or prefer a different date.

Their responses flow back to the operations team, creating a clearer picture of expected attendance before the workday begins.

2. Better visibility into expected turnout

With confirmed responses, operations teams can plan against actual partner availability rather than relying on assumptions.

Of the partners who confirmed their workday, 88% showed up. This gives Pronto a stronger basis for planning attendance and deciding whether additional incentives are needed.

3. Announcements partners actually hear

Important updates are delivered through voice calls in the partner’s language, rather than depending entirely on WhatsApp groups or in-app notifications.

This makes work schedules and announcements more direct and accessible, while giving operations teams a way to engage partners and capture their responses.

The impact

Hunar.AI helped Pronto bring partner engagement and work confirmation into a more structured, conversational workflow.

Partner Onboarding

1 lakh+ partner engagements

Voice AI engaged partners across the onboarding journey, supporting follow-ups from initial interest through screening and the next onboarding steps.

7.7% of interested partners onboarded

The deployment recorded a 7.7% onboarding rate among interested partners, providing a measurable view of how partner interest translated into onboarding.

Multilingual guidance at scale

Partners received consistent instructions in six languages, helping them navigate the app, understand the process and find the right screening or training centre.

Work Confirmation & Announcements

88% attendance among partners who confirmed

The majority of partners who confirmed their workday showed up, helping operations teams build a more reliable picture of expected turnout.

A confirmed list instead of guesswork

Operations teams can use partner responses to plan workforce availability and identify when additional incentives may be needed, rather than announcing bonuses as a blanket precaution.

More direct communication with partners

Voice announcements and two-way calls give Pronto another way to reach partners, communicate important updates and collect responses in their preferred language.

What changed for Pronto’s operations teams?

Before Hunar.AI

Partner signs up → Tele-caller or field recruiter follows up → Partner navigates the app → Screening and training coordination → WhatsApp and app notifications → Uncertain workday attendance

The process depended on repeated manual follow-ups, multiple communication channels and limited visibility into who would actually show up.

With Hunar.AI

Partner signs up → Voice AI guides them in their own language → Screening and training reminders → Work dates offered through calls → Availability confirmed → Operations plans against expected turnout

Consistent conversations now support partners at the stages where they are most likely to need guidance or a reminder. Operations teams receive clearer confirmations, while tele-callers and field recruiters no longer need to manually chase every partner through the process.

The outcome

From getting partners to sign up to helping them show up

For an instant home services platform, partner availability is directly connected to the ability to fulfil bookings. Every partner who fails to attend screening or a scheduled workday creates uncertainty for operations.

Hunar.AI helps Pronto address that uncertainty through conversations that guide partners from sign-up to screening, and from work schedules to confirmed attendance.

Partners receive instructions in a language they understand. They know where to go, what to do next and when they are expected to work. Operations teams get clearer visibility into attendance, helping them plan with greater confidence.

With 10,000+ partners across 10+ cities and 500+ new partners to onboard every month, Pronto can scale partner engagement without making manual follow-ups the bottleneck.

From chasing partners to guiding them, and from hoping they show up to planning around confirmed availability.