Screening at the speed of shipping

Every day, millions of shipments move across India. Behind that scale is a hiring engine that has to run just as fast, without recruiters drowning in screening work. A hiring funnel operating at this footprint can't run on manual screening; every facility needs a consistent, repeatable qualification process and not a recruiter's individual bandwidth.

The core problem

At a national scale, recruiters were spending most of their time screening for intent, checking whether a delivery partner was serious, available, and eligible before any real hiring work could begin. The bottleneck wasn't a lack of applicants, it was that every applicant needed a human to first ask the same starting questions.

The outcome

Hunar's voice AI agents now handle intent qualification and readiness verification directly with delivery partners, in their preferred language. Recruiters step in only where judgment is required in case of KYC, documentation, joining confirmation, and center allocation.

From screening intent to acting on it

Redefining the recruiter's work

1. KYC

Identity checks remain a recruiter-owned step, handled after intent and readiness are already confirmed.

2. Documentation

Recruiters manage document collection and review for delivery partners who've already cleared automated screening.

3. Joining confirmation

Final confirmation stays a human touchpoint, the step where a recruiter's judgment matters most.

4. Center allocation

Matching a delivery partner to the right facility remains a recruiter decision, informed by verified delivery partner data.

“We finalised on Hunar, for qualifying the leads and the qualified leads are the ones that we're passing on to telecallers.

At least 50% volume has been reduced right away and the feedback loop is so fast that it helps me get feedback in my campaigns of digital marketing as well.”

Kalpana Razdan,
Director of Product Management,
Delhivery.