BRIEF

A fast-scaling food delivery company operating multiple cloud kitchen brands across India faced recurring bottlenecks in onboarding delivery partners and kitchen staff. Their internal HR teams were using a mix of platforms including Excel sheets and legacy HRMS systems which led to duplicated effort, data silos, and delays in activating new hires.

They partnered with Hunar to design an onboarding flow that worked on top of their existing tech stack streamlining candidate data capture, enabling real-time visibility, and ensuring a smooth, scalable process.

This case study shows how Hunar helped the company go from a patchwork of Excel Sheets and manual workflows to a system that allows faster, cleaner onboarding and better alignment across teams.

PROCESS OVERVIEW

Before Hunar Integration

The client used the following tools:

• Google forms to collect candidate information

• Zing HR (HRMS for ID creation and compliance)
  
  
  

Challenges in this setup:

• Kitchen head would fill a google form with documents and information

• HR used manual Google Sheets to track onboarding status

• No single dashboard to view real-time onboarding status

• Delays in onboarding affected store-level manpower planning

• Lack of visibility made it hard for regional managers to intervene in time
  
  
  

After Hunar’s Custom Onboarding Flow

Hunar worked with the client to create a custom onboarding experience, layered on top of their current tools:

• Kitchens use smart forms on Hunar which read candidate documents and prefilled personal details reducing human error.

• Each candidate detail is queued in for the Zonal Manager to view and approve

• Zonal Managers can approve a candidate in one minute, by clicking one button which automatically triggers 

  • document verification,

  • criminal check verification and 

  • update Kitchen with employee details for downstream processes

STRATEGIC IMPACT

This new flow replaced the chaos of manual handoffs with a structured system that connected the dots between Recruitment, HR, Compliance and Operations.

Key benefits

• A singular source of onboarding channel

• No more managing hundreds of excel sheet at different with same data

• Candidate documents collected at the point of onboarding

• Zonal Managers gained visibility and control of store level manpower pipeline

• Kitchens could ramp up hiring confidently for peak demand periods

BUSINESS OUTCOME

• 24Hr onboarding across new cities and location

• Reduced errors, delays, and gaps in compliance-related documentation

• Automatic KYC verification and criminal check reporting made organisation Compliant with regulation

• Bank account verifications led to delays in salary dropping from 10% + to ~3% with penny drop verification.

This case demonstrated that even in complex, multi-platform environments, Hunar can design workflows that simplify operations, improve visibility, and help high-growth companies move fast without breaking things.