Hunar's AI Voice Agent Neha Revives Disengaged Leads for a Career-Linked Banking Training Program

Hunar's AI Voice Agent Neha Revives Disengaged Leads for a Career-Linked Banking Training Program

Hunar's AI Voice Agent Neha Revives Disengaged Leads for a Career-Linked Banking Training Program

Client Industry:  EdTech, BFSI Recruitment Enablement

BRIEF

A leading education and training company runs a career-linked program designed to prepare graduates for a role in the banking sector. The program offers job assurance post-training, with an entry-level salary of ₹4.5 LPA.

The challenge? Many eligible leads failed to convert after initial human outreach. With each lead representing potential revenue of ₹1.77 lakh, every drop-off was a high-stakes loss. The company needed a way to revive non-responsive or dropped leads, without overburdening their human calling teams.

They turned to Hunar's AI Voice Agent, Neha, to re-engage cold leads via conversational automation checking for interest, confirming eligibility, assessing spoken English, and explaining the program structure and fee in a clear, persuasive manner.

PROCESS OVERVIEW

Before AI Integration:

The team ran marketing campaigns to generate a funnel of job-seeking graduates. 

Human telecallers then manually:

  • Reached out to leads

  • Pitched the training + job offer

  • Answered queries and objections

  • Scheduled assessments and final interviews with the employer

Challenges in this approach:

  • Many leads didn’t pick up or dropped off mid-funnel

  • Human calling teams were overwhelmed with volume

  • Repeated follow-ups led to high burnout and low morale

  • Good leads were slipping away due to timing mismatches or hesitation

After AI Integration, Hunar’s Voice Agent Neha:

Hunar’s AI, Neha, stepped in to handle warm but unconverted leads that human callers could not close.

Neha was trained to:

  • Greet candidates and explain the job opportunity

  • Evaluate spoken English fluency

  • Pitch the training program with job assurance

  • Explain the ₹1,77,000 training fee and EMI/loan options

  • Emphasize that payment is required only after clearing the interview

  • Reassure drop-offs and guide them toward completing the application

Neha reached candidates at multiple time slots, used natural-sounding English with Indian accent dialogues, and followed a structured persuasion flow based on candidate responses.

STRATEGIC IMPACT

The AI-led campaign helped the client:

  • Revive and convert leads that were previously marked as unresponsive

  • Create an engagement layer on top of their human sales funnel

  • Improve conversion quality by transferring to human sales only the serious candidates with confirmed interest

RESULTS ACHIEVED

Campaign Funnel Overview

Note: Multiple candidates are still in progress across various funnel stages.

Engagement Duration Insight:

  • Short Calls (under 40 sec): Typically uninterested

  • Medium to Long Calls (60+ sec): Strong correlation with positive intent

Neha’s ability to sustain natural conversations beyond 60 seconds proved to be a strong indicator of candidate seriousness.

BUSINESS OUTCOME

  • Added dozens of serious leads back into the sales pipeline

  • Achieved comparable or better results than exhausted human teams

  • Created a scalable fallback system for future outreach overflow

This pilot campaign validated that AI-led voice outreach could match human-level persuasion when trained right and could do so at scale, tirelessly, and cost-effectively.

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Bluejay worktech pvt ltd.

© 2025 | All rights reserved

Bluejay worktech pvt ltd.